FAQ
At Mystic Attar, we want to ensure a seamless shopping experience. Below are answers to some of the most common questions our customers ask.
Shipping
If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed, modifications may not be possible.
If you need to change your shipping address, please contact us immediately. We can update the address before the order is dispatched, but after that, it may not be possible.
Currently, we do not offer same-day delivery. However, we aim to deliver your order as quickly as possible.
Payment
We accept a variety of payment methods, including mobile banking, and cash on delivery (COD) within Bangladesh.
If you encounter a payment issue, please reach out to us immediately. We will assist you in resolving the problem and confirming your order.
es, we use SSL encryption and secure payment gateways to protect your payment information. Your details are handled safely and are not stored on our servers.
Returns and Exchanges
We do not accept returns or offer refunds. However, if you received the wrong item, we will gladly exchange it for the correct one.
If you have not received your order but have already paid, we will either issue a refund or resend the product to you, based on your preference.
If you received the wrong item, please contact us within 3 days of receiving your order. We will guide you through the exchange process.
General Questions
Once your order has been shipped, we will send you a tracking if you ask us. You can use this number to track your package on the delivery provider’s website.
Delivery times vary depending on your location. Typically, orders within Bangladesh are delivered within 3-5 business days.
You can reach us via FaceBook Messenger or by phone. We are happy to assist you with any questions or concerns.